CC:LifeLine provides Continuity in Crisis (www.aastraondemand/solutions-cclifeline.asp), allowing companies to move from disaster recovery planning to business continuity management, said Tim Whittington, Senior Vice-President and General Manager, Aastra USA Inc. CC:LifeLine provides capacity on demand, for a minute or a month. And the user interface is so intuitive that extensive training and 'refresher courses' are not necessary. The agent simply logs into the CC:LifeLine system from their alternate work location and calls are delivered to them seamlessly.

As of the end of July, the World Health Organization (WHO) reports that 168 countries and overseas territories/communities have at least one confirmed case of the H1N1 (swine) flu; in the Americas region alone, over 98,000 cases have been reported with at least 1,008 deaths attributed to the disease. Organizations must consider how they can help protect the health of their employees as well as sustaining the health of the business. In a research document entitled Planning for the Worst, Matthew Ball from Canalys commented, Businesses have already endured a tough first six months of the year thanks to the economic situation, with some closing and others forced to reduce headcount and cut budgets. Failure to plan adequate continuity measures could be crippling, with further loss of customers and revenue. As a hosted service, CC:LifeLine requires no hardware and is available on a subscription basis. With no capital expenditure and only a low sustaining investment, CC:LifeLine allows companies to implement a cost-effective business continuity plan for their call centers.

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