"After we met with Spanlink and reviewed the Interactive Intelligence CIC system we were impressed by the amount of out-of-the-box functionality it offered," Stamper said. "In addition to running on a single, all-in-one platform, a fully redundant CIC system was a more cost-effective purchase than several of the competitive products we evaluated."

When the implementation is complete, the Interactive Intelligence software suite will support several hundred Pharmacists Mutual employees, about 15 percent of whom work remotely from branch offices. The initial deployment will enable advanced communications functionality, including unified messaging, multichannel recording, and real-time monitoring and reporting.

"We're excited about CIC and anticipate a number of benefits for our employees and customers," Stamper said. "In addition to having a strong disaster recovery plan in place, we'll have a single point of administration and be able to eliminate our costly branch office phone plans."

Pharmacists Mutual plans to complete the first phase of deployment by the end of Q2 2010.

SOURCE Interactive Intelligence Inc.