Current and planned patient education programs; Key conditions, content areas and populations targeted by patient education programs; Technologies and delivery methods employed in the outreach effort, with detail on availability and features of patient education portals; The primary patient educator and point of care where patient outreach is conducted; Challenges, benefits and barriers related to patient outreach programs; The use of incentives for providers and patients in a patient education program; Funding, reimbursement and ROI; The complete August 2009 Patient Education and Outreach survey tool and more.

Patient education and outreach is at the core of many initiatives, from the patient-centered medical home to efforts to reduce hospital readmissions. Organizations who wish to build or expand upon a patient education program will benefit from the experiences and feedback from healthcare payors, purchasers, providers and others presented in this resource.

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